Frequently Asked Questions
Everything you need to know about your Big Frog Supply order and our home improvement products.
How long will it take for my order to arrive?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days. You will receive a tracking number via email as soon as your package ships.
What is your return policy for home supply products?
We offer a 30-day return policy on most unused and unopened items in their original packaging. Please note that certain oversized items or custom orders may be subject to a restocking fee.
Do you offer bulk discounts for contractors or large projects?
Yes, Big Frog Supply provides competitive pricing for large-scale home projects and professional contractors. Please contact our sales team directly for a personalized quote on bulk orders.
Are your products covered by a manufacturer warranty?
Yes, all products sold through Big Frog Supply are backed by their respective manufacturer warranties. We only source high-quality materials to ensure long-lasting performance in your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Apple Pay for a secure and seamless checkout experience.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. If you need to make a change, please contact us within 1 hour of placement, and we will do our best to accommodate your request.