Returns & Exchanges Policy
At Big Frog Supply, we want you to be completely satisfied with your home improvement and outdoor projects. If you are not happy with your purchase, you may return eligible items in their original condition within 30 days of delivery.
Initiate Your Return
Contact our customer support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Package Your Items
Securely pack the unused items in their original packaging, ensuring all manuals, parts, and accessories are included to qualify for a full refund.
Label and Ship
Affix the provided return shipping label to your package and drop it off at the designated carrier location; please keep your tracking number for reference.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing